Incident History

History

December 5, 2022
Dedicated Environment in Ohio (us-east-1) is unreachable
Resolved
December 5, 2022 4:03 PM EST
The application is not reachable but we will continue to monitor to ensure the AWS outage is fully resolved
Identified
December 5, 2022 3:53 PM EST
Per AWS: [12:51 PM PST] We can confirm an issue which is impacting Internet connectivity for the US-EAST-2 Region, and are attempting multiple parallel mitigation paths. Connectivity between instances within the US-EAST-2 Region, in-between AWS Regions, and Direct Connect traffic is not impacted by the event. Some customers may be experiencing VPN connectivity due to this issue.
Investigating
December 5, 2022 3:42 PM EST
Per AWS: [12:26 PM PST] We are investigating an issue which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region.http://status.aws.amazon.com/
Investigating
December 5, 2022 3:25 PM EST
Dedicated Environment in Ohio (us-east-1) are unreachable due to an AWS outage. We are working with AWS to resolve the issue.
November 10, 2022
Intermittent Latency Accessing Zingtree Application
Resolved
November 10, 2022 4:13 PM EST
The issue is now resolved.
Identified
November 10, 2022 3:52 PM EST
We have identified the root cause and are working to remediate it.
Investigating
November 10, 2022 2:22 PM EST
We are currently investigating reports of latency when accessing the Zingtree application.
July 28, 2022
AWS Issue
Resolved
July 28, 2022 1:47 PM EDT
As per the AWS status page (https://health.aws.amazon.com/health/status), their systems are coming up slowly. Our internal validations show all our systems are operating normally. At this point, we consider this issue has been resolved but we will continue monitoring.
Identified
July 28, 2022 1:27 PM EDT
AWS is having issues in the US-EAST-2 Region. https://health.aws.amazon.com/health/status.This is causing a degradation of our services at ph.zingtree.com. All other services at www.zingtree.com should be available without interruption.We will be monitoring AWS statuses closely and update the status.
May 15, 2022
Scheduled Maintenance: Database Upgrade on Saturday, 5/14/2022 at 11:59 PM EST
Resolved
May 15, 2022 12:55 AM EDT
DB Upgrade complete
Identified
May 15, 2022 12:23 AM EDT
DB Upgrade in progress
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