History

June 1 11:56 AM EDT
Agent Portal Page Unavailable
Resolved

During a recent configuration of additional DDoS mitigation measures, our engineering team inadvertently caused a brief interruption in access to our Agent Portal. The change has since been reversed, and full access should now be restored. We apologize for any inconvenience this may have caused.

June 1 12:03 PM EDT
February 25 10:06 PM EST
Zingtree is unavailable
Resolved

Our engineers identified the issue and have restored the service

February 25 10:17 PM EST
Investigating

Our engineers our working to restore the Zingtree service. More updates to follow

February 25 10:08 PM EST
February 19 3:23 AM EST
Zingtree is unavailable
Resolved

Our engineers have isolated the issue and service has been restored

February 19 3:40 AM EST
Investigating

Our engineers our working to restore the Zingtree service. More updates to follow

February 19 3:35 AM EST
January 12 10:22 AM EST
Application Latency
Resolved

Zingtree engineers have isolated the issues to DNS resolution and have implement a fix. The issue appears to be resolved but we will continue to monitor.

January 12 11:41 AM EST
Investigating

Observing intermittent latency issues. We are currently investigating the cause.

January 12 11:08 AM EST
Investigating

We are currently investigating reports of latency when accessing the Zingtree application.

January 12 10:35 AM EST
January 7 9:03 PM EST
Pingdom check Zingtree Login is DOWN
Resolved

Investigation complete. Site back up. Down for about 5 minutes.

January 7 9:22 PM EST
January 4 6:40 PM EST
Mandrill Outage Impacting the ability to send emails
Resolved

Issue is now fully resolved and emails are flowing.

January 4 10:02 PM EST
Monitoring

Emails are starting to flow and we are monitoring the recovery. We are still waiting for confirmation from Mailchimp/Mandrill that this issue is fully resolved

January 4 9:22 PM EST
Identified

Per Mailchimp/Mandrill:

Our Engineers are still working on a solution for the connection issues affecting Mailchimp Transactional. Thanks for sticking with us.

https://twitter.com/MailchimpStatus

January 4 8:36 PM EST
Identified

Per Mailchimp/Mandrill:

Connection issues for Mailchimp Transactional are continuing to be investigated by our Engineers. We greatly appreciate your continued patience.

@MailchimpStatus

January 4 7:32 PM EST
Identified

The Zingtree technical team has identified an issue sending transactional emails from the system. This issue is caused by an outage reported by our vendor Mandrill. We will continue to monitor the situation and work with the vendor to resolve the issue. Thanks for your patience.

January 4 6:52 PM EST
November 10, 2022 2:16 PM EST
Intermittent Latency Accessing Zingtree Application
Resolved

The issue is now resolved.

November 10, 2022 4:13 PM EST
Identified

We have identified the root cause and are working to remediate it.

November 10, 2022 3:52 PM EST
Investigating

We are currently investigating reports of latency when accessing the Zingtree application.

November 10, 2022 2:22 PM EST
July 28, 2022 1:08 PM EDT
AWS Issue
Resolved

As per the AWS status page (https://health.aws.amazon.com/health/status), their systems are coming up slowly. Our internal validations show all our systems are operating normally. At this point, we consider this issue has been resolved but we will continue monitoring.

July 28, 2022 1:47 PM EDT
Identified

AWS is having issues in the US-EAST-2 Region. https://health.aws.amazon.com/health/status.

This is causing a degradation of our services at ph.zingtree.com. All other services at www.zingtree.com should be available without interruption.

We will be monitoring AWS statuses closely and update the status.

July 28, 2022 1:27 PM EDT
May 15, 2022 12:14 AM EDT
Scheduled Maintenance: Database Upgrade on Saturday, 5/14/2022 at 11:59 PM EST
Resolved

DB Upgrade complete

May 15, 2022 12:55 AM EDT
Identified

DB Upgrade in progress

May 15, 2022 12:23 AM EDT
April 14, 2022 8:43 AM EDT
Scheduled Maintenance - Saturday 5/14/2022 @ 11:59 PM EST
In Progress

Database Upgrade In progress

May 15, 2022 12:09 AM EDT
Scheduled

On Saturday, 5/14/2022 at 11:59 PM EST we will perform some database upgrades to keep Zingtree reliable and fast. During this upgrade window zingtree.com and related services will be unavailable.

April 14, 2022 8:45 AM EDT