History

June 1, 2023
Agent Portal Page Unavailable
Resolved

During a recent configuration of additional DDoS mitigation measures, our engineering team inadvertently caused a brief interruption in access to our Agent Portal. The change has since been reversed, and full access should now be restored. We apologize for any inconvenience this may have caused.

June 1, 2023 12:03 PM EDT
February 25, 2023
Zingtree is unavailable
Resolved

Our engineers identified the issue and have restored the service

February 25, 2023 10:17 PM EST
Investigating

Our engineers our working to restore the Zingtree service. More updates to follow

February 25, 2023 10:08 PM EST
February 19, 2023
Zingtree is unavailable
Resolved

Our engineers have isolated the issue and service has been restored

February 19, 2023 3:40 AM EST
Investigating

Our engineers our working to restore the Zingtree service. More updates to follow

February 19, 2023 3:35 AM EST
January 12, 2023
Application Latency
Resolved

Zingtree engineers have isolated the issues to DNS resolution and have implement a fix. The issue appears to be resolved but we will continue to monitor.

January 12, 2023 11:41 AM EST
Investigating

Observing intermittent latency issues. We are currently investigating the cause.

January 12, 2023 11:08 AM EST
Investigating

We are currently investigating reports of latency when accessing the Zingtree application.

January 12, 2023 10:35 AM EST
January 7, 2023
Pingdom check Zingtree Login is DOWN
Resolved

Investigation complete. Site back up. Down for about 5 minutes.

January 7, 2023 9:22 PM EST
January 4, 2023
Mandrill Outage Impacting the ability to send emails
Resolved

Issue is now fully resolved and emails are flowing.

January 4, 2023 10:02 PM EST
Monitoring

Emails are starting to flow and we are monitoring the recovery. We are still waiting for confirmation from Mailchimp/Mandrill that this issue is fully resolved

January 4, 2023 9:22 PM EST
Identified

Per Mailchimp/Mandrill:

Our Engineers are still working on a solution for the connection issues affecting Mailchimp Transactional. Thanks for sticking with us.

https://twitter.com/MailchimpStatus

January 4, 2023 8:36 PM EST
Identified

Per Mailchimp/Mandrill:

Connection issues for Mailchimp Transactional are continuing to be investigated by our Engineers. We greatly appreciate your continued patience.

@MailchimpStatus

January 4, 2023 7:32 PM EST
Identified

The Zingtree technical team has identified an issue sending transactional emails from the system. This issue is caused by an outage reported by our vendor Mandrill. We will continue to monitor the situation and work with the vendor to resolve the issue. Thanks for your patience.

January 4, 2023 6:52 PM EST
December 5, 2022
Dedicated Environment in Ohio (us-east-1) is unreachable
Resolved

The application is not reachable but we will continue to monitor to ensure the AWS outage is fully resolved

December 5, 2022 4:03 PM EST
Identified

Per AWS: [12:51 PM PST] We can confirm an issue which is impacting Internet connectivity for the US-EAST-2 Region, and are attempting multiple parallel mitigation paths. Connectivity between instances within the US-EAST-2 Region, in-between AWS Regions, and Direct Connect traffic is not impacted by the event. Some customers may be experiencing VPN connectivity due to this issue.

December 5, 2022 3:53 PM EST
Investigating

Per AWS: [12:26 PM PST] We are investigating an issue which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region.

http://status.aws.amazon.com/

December 5, 2022 3:42 PM EST
Investigating

Dedicated Environment in Ohio (us-east-1) are unreachable due to an AWS outage. We are working with AWS to resolve the issue.

December 5, 2022 3:25 PM EST
November 10, 2022
Intermittent Latency Accessing Zingtree Application
Resolved

The issue is now resolved.

November 10, 2022 4:13 PM EST
Identified

We have identified the root cause and are working to remediate it.

November 10, 2022 3:52 PM EST
Investigating

We are currently investigating reports of latency when accessing the Zingtree application.

November 10, 2022 2:22 PM EST
July 28, 2022
AWS Issue
Resolved

As per the AWS status page (https://health.aws.amazon.com/health/status), their systems are coming up slowly. Our internal validations show all our systems are operating normally. At this point, we consider this issue has been resolved but we will continue monitoring.

July 28, 2022 1:47 PM EDT
Identified

AWS is having issues in the US-EAST-2 Region. https://health.aws.amazon.com/health/status.

This is causing a degradation of our services at ph.zingtree.com. All other services at www.zingtree.com should be available without interruption.

We will be monitoring AWS statuses closely and update the status.

July 28, 2022 1:27 PM EDT
May 15, 2022
Scheduled Maintenance: Database Upgrade on Saturday, 5/14/2022 at 11:59 PM EST
Resolved

DB Upgrade complete

May 15, 2022 12:55 AM EDT
Identified

DB Upgrade in progress

May 15, 2022 12:23 AM EDT