Incident History

History

November 3, 2023
Zingtree.com is unavailable
Resolved
November 3, 2023 4:09 PM EDT
The issue has been resolved and all systems are operational.
Monitoring
November 3, 2023 3:14 PM EDT
The issues with login and authoring access has been resolved; our technical team successfully implemented a mitigation measure. Despite the incident, all trees and sessions remained operational throughout.
Investigating
November 3, 2023 1:38 PM EDT
The Zingtree technical team is actively investigating reports that the Zingtree service is unavailable. We appreciate your patience and will provide further updates as soon as we have more information.
October 27, 2023
Zingtree.com is unavailable
Resolved
October 27, 2023 2:23 PM EDT
Our teams will continue monitoring the platform over the next few days. We appreciate your patience and understanding during this period and continue to be committed to providing you with the highest levels of service.
Monitoring
October 27, 2023 1:35 PM EDT
The Zingtree technical team has pinpointed a possible root cause of the problem and implemented preventive measures to stop its recurrence. We will continue to monitor the platform.
Identified
October 27, 2023 11:53 AM EDT
Zingtree.com is currently operational and the technical team is continuing to investigate the root cause.
Investigating
October 27, 2023 11:21 AM EDT
The Zingtree technical team is actively investigating reports that the Zingtree service is unavailable. We appreciate your patience and will provide further updates as soon as we have more information.
June 13, 2023
Zingtree is unavailable
Resolved
June 13, 2023 5:06 PM EDT
The upstream vendor has resolved the issue.
Monitoring
June 13, 2023 4:32 PM EDT
The Zingtree home page is now loading normally. We will continue to monitoring the sites while we wait for the upstream vendor to confirm the issue is resolved.
Identified
June 13, 2023 4:21 PM EDT
The Zingtree home page is impacted due to an issue with an upstream vendor. The core application and services are operational. Until the issue is resolved, the Zingtree login page can be accessed directly at https://zingtree.com/login.phpOur technical team is actively monitoring the situation and will provide further updates as soon as we have more information.
Identified
June 13, 2023 3:43 PM EDT
The Zingtree technical team is actively investigating reports that the Zingtree website is down due to an issue with our vendor Webflow. The core application is still up and running. Login can be access directly at https://zingtree.com/login.phpWe appreciate your patience and will provide further updates as soon as we have more information.
June 1, 2023
Agent Portal Page Unavailable
Resolved
June 1, 2023 12:03 PM EDT
During a recent configuration of additional DDoS mitigation measures, our engineering team inadvertently caused a brief interruption in access to our Agent Portal. The change has since been reversed, and full access should now be restored. We apologize for any inconvenience this may have caused.
February 25, 2023
Zingtree is unavailable
Resolved
February 25, 2023 10:17 PM EST
Our engineers identified the issue and have restored the service
Investigating
February 25, 2023 10:08 PM EST
Our engineers our working to restore the Zingtree service. More updates to follow
February 19, 2023
Zingtree is unavailable
Resolved
February 19, 2023 3:40 AM EST
Our engineers have isolated the issue and service has been restored
Investigating
February 19, 2023 3:35 AM EST
Our engineers our working to restore the Zingtree service. More updates to follow
January 12, 2023
Application Latency
Resolved
January 12, 2023 11:41 AM EST
Zingtree engineers have isolated the issues to DNS resolution and have implement a fix. The issue appears to be resolved but we will continue to monitor.
Investigating
January 12, 2023 11:08 AM EST
Observing intermittent latency issues. We are currently investigating the cause.
Investigating
January 12, 2023 10:35 AM EST
We are currently investigating reports of latency when accessing the Zingtree application.
January 7, 2023
Pingdom check Zingtree Login is DOWN
Resolved
January 7, 2023 9:22 PM EST
Investigation complete. Site back up. Down for about 5 minutes.
January 4, 2023
Mandrill Outage Impacting the ability to send emails
Resolved
January 4, 2023 10:02 PM EST
Issue is now fully resolved and emails are flowing.
Monitoring
January 4, 2023 9:22 PM EST
Emails are starting to flow and we are monitoring the recovery. We are still waiting for confirmation from Mailchimp/Mandrill that this issue is fully resolved
Identified
January 4, 2023 8:36 PM EST
Per Mailchimp/Mandrill:Our Engineers are still working on a solution for the connection issues affecting Mailchimp Transactional. Thanks for sticking with us.https://twitter.com/MailchimpStatus
Identified
January 4, 2023 7:32 PM EST
Per Mailchimp/Mandrill:Connection issues for Mailchimp Transactional are continuing to be investigated by our Engineers. We greatly appreciate your continued patience.@MailchimpStatus
Identified
January 4, 2023 6:52 PM EST
The Zingtree technical team has identified an issue sending transactional emails from the system. This issue is caused by an outage reported by our vendor Mandrill. We will continue to monitor the situation and work with the vendor to resolve the issue. Thanks for your patience.
December 5, 2022
Dedicated Environment in Ohio (us-east-1) is unreachable
Resolved
December 5, 2022 4:03 PM EST
The application is not reachable but we will continue to monitor to ensure the AWS outage is fully resolved
Identified
December 5, 2022 3:53 PM EST
Per AWS: [12:51 PM PST] We can confirm an issue which is impacting Internet connectivity for the US-EAST-2 Region, and are attempting multiple parallel mitigation paths. Connectivity between instances within the US-EAST-2 Region, in-between AWS Regions, and Direct Connect traffic is not impacted by the event. Some customers may be experiencing VPN connectivity due to this issue.
Investigating
December 5, 2022 3:42 PM EST
Per AWS: [12:26 PM PST] We are investigating an issue which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region.http://status.aws.amazon.com/
Investigating
December 5, 2022 3:25 PM EST
Dedicated Environment in Ohio (us-east-1) are unreachable due to an AWS outage. We are working with AWS to resolve the issue.
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