Zingtree | Status

Updates

• Oct 21, 2026 10:37 AM EDT

  The service disruption has been fully resolved, and all systems are operating normally.

  Root Cause Analysis: Service Interruption — October 21, 2026

  Incident Summary
  On October 21, 2026, Zingtree experienced a service interruption from 10:26:52 a.m. to 10:36:26 a.m. EDT, lasting approximately 10 minutes. Service has been fully restored.

  Customer Impact
  During this period, users were unable to log in or access published workflows. No data was lost or exposed.

  Root Cause
  A web application firewall configuration update inadvertently blocked legitimate traffic, making the service unavailable.

  Resolution
  Our monitoring alerted the team to the issue. We reverted the configuration change, restoring service at 10:36:26 a.m. EDT.

  Preventive Actions
  We will strengthen change management procedures for security configuration updates by requiring additional review and validation in a staging environment before production deployment. These measures are intended to reduce the risk of recurrence.

  We apologize for the disruption and its impact on your operations.

  Resolved
• Oct 21, 2026 10:27 AM EDT (9 minutes earlier)

  We are currently investigating a major disruption affecting our services. Our teams are actively working to identify the cause. We understand the critical nature of this issue and will provide another update in 30 minutes or sooner if we have one.

  Investigating