10:27 AM EDT - 10:37 AM EDT (10min duration)
The service disruption has been fully resolved, and all systems are operating normally.
Root Cause Analysis: Service Interruption — October 21, 2026
Incident Summary
On October 21, 2026, Zingtree experienced a service interruption from 10:26:52 a.m. to 10:36:26 a.m. EDT, lasting approximately 10 minutes. Service has been fully restored.
Customer Impact
During this period, users were unable to log in or access published workflows. No data was lost or exposed.
Root Cause
A web application firewall configuration update inadvertently blocked legitimate traffic, making the service unavailable.
Resolution
Our monitoring alerted the team to the issue. We reverted the configuration change, restoring service at 10:36:26 a.m. EDT.
Preventive Actions
We will strengthen change management procedures for security configuration updates by requiring additional review and validation in a staging environment before production deployment. These measures are intended to reduce the risk of recurrence.
We apologize for the disruption and its impact on your operations.
No incidents reported
10:21 AM EDT - 11:21 AM EDT (59min duration)
The service disruption has been fully resolved, and all systems are operating normally.